FAQs


1) ORDERING

What methods of payment do you accept?

We accept the following methods of payment on the BoomBoom Athletica website: Visa, MasterCard, and American Express. We are able to accept credit card payments over the phone however, we are unable to accept cheques, or cash.

Can I still order if I live outside of the UK?

Absolutely! We are happy to fulfill orders outside of the UK. Please be aware that you may be charged import duties depending on the country you are ordering from, these costs are the customer’s responsibility. Your parcel may take a little longer to arrive than UK deliveries so please bear with us. Please refer to our shipping information page

Can I choose the currency I pay in?

Our website it set to bill in British Pounds. For payments in US Dollars, please email customerservice@boomboomathletica.com

Which countries does BoomBoom Athletica ship to?

BoomBoom Athletica ships to most countries worldwide. Our shipping charges are set out here. If your country is not listed or have a question, please email shipping@boomboomathletica.com for further advice

How much does it cost to return my items?

Refer to our Returns and Exchanges page

Delivery policy - how long will it take or my order to be dispatched?

We aim to dispatch standard orders within 2 working days and delivery should take an extra one to two days. Dispatch is subject to availability and can take up to 7 days – we will notify you if any of the items you have purchased are unavailable or in the unlikely event we are unable to fulfill your order for any reason.

How do I know my order is on it's way?

You will receive an email from our delivery company letting you know your new purchases are on their way to you.

Returns, cancellations and exchanges

Refer to our Returns and Exchanges page

2) WASHING

How do I wash BoomBoom Athletica clothing?

Each of our garments has its own wash and care instructions, please read these before you put them in the washing machine. We also recommend not putting our garments on a wash higher than 40 degrees, or in the dryer. Fabric softener should never be used with technical fabrics as it inhibits the sweat wicking properties of the garment.

3) SIZING

How do I know which size I am?

Check out our size guide on the shopping page to help you make the decision on which one is right for you, or contact us at sizing@boomboomathletica.com if you would like further help or advice.

Do you offer a repairs service?

We offer a complimentary repairs service up to a year from the date of purchase. For further information please email customerservice@boomboomathletica.com