Returns and Exchanges


RETURNS

If you do not like an item or it does not fit, please return it to us for a full refund or replacement.

To qualify for a refund or replacement, items must be returned within 14 days of purchase. Items need to be in original packaging and as-sold condition (e.g. not soiled or obviously worn) with swing tags still attached.

Faulty items are dealt with individually. Goods are guaranteed against manufacturing defects and will have to be inspected by us before we can accept them as faulty. Please return your goods to us – once we are satisfied the goods are faulty we will offer a free repair, replacement, exchange or refund.

UK orders:

We have included a free return sticker with your order. Please use this sticker to return the package to us. You have 14 days to return an item. If you need a new sticker, please contact us at customerservice@boomboomathletica.com and we will re-issue you a return sticker.

Rest of the World:

When you return an item to us, please fill in the returns form enclosed with the delivery and send to the address provided. We would suggest that you keep a note of your order number in case you need to contact us regarding your return. You should use a recorded delivery service as we will be unable to process the return without proof of delivery.

EXCHANGE

BoomBoom Athletica offers exchanges on an item for the same item in a different size, or colour subject to availability. In the case of an exchange, please remember to state clearly on the returns form provided the item and size you require.

Change or Cancel an Order

Unfortunately we are not able to change or cancel an order once it has been dispatched, but you do have the option of returning it to us.

Unless otherwise specified, all unworn merchandise (excluding sales items) may be returned in its original package within 14 days from purchase date.

See the returns section of our website for more details.

Refunds will only be made in the manner in which the payment was made. Original shipping and duty charges are non-refundable and you are responsible for the return shipping.

Should you need to change or cancel your order, please contact web customer service immediately at info@boomboomathletica.com)